Stale account cleanup process

Account Management allows MSPs to secure tenant organizations by efficiently removing threat vectors. This will allow you to block sign-ins and delete stale accounts, reducing threat vectors for all your customers. This feature is currently available for Organizations/Accounts with a current Microsoft and/or Google Workspace with a Respond Connection.

Specifications

• You must be an MSP admin within SaaS Alerts to access the Account Management tool.
• The Account Management tool utilizes the Respond module. For Respond to affect a user account in any way, global admin credentials must be used when creating the organization's connection in Respond. Refer to Managing Respond Connections.
• Each organization's connection must be configured using a unique local global admin account.

Steps in SaaS Alerts

To access Account Management, complete the following steps:

• From the left navigation menu, go to Organizations.

  

• Click Account Management.

  
  Filter Organizations will allow you to select one or several organizations. To select all organizations, leave this field empty.

• Select the organization(s) from the drop-down list.

  

• Select one Billing Exception from the drop-down menu.

  

• Choose one option from the Last Activity drop-down menu. As an example, if you select >30 days ago, you will list accounts that signed in more than 30 days ago.

  

• Click List Accounts to display the results.

  
  

• You can select all organizations from the list or specific ones.

  

• Once you have selected the organizations, you can either set the accounts to Block Sign in or Delete Accounts.

  

• When you select an action, you will be prompted to confirm either Block Sign in or Delete Accounts.