Pausing and enabling queued PSA ticket notifications

This feature allows you to pause and re-activate your PSA ticket notifications (for example, if you had to take a ConnectWise local server down for maintenance). It may be helpful if tickets were queued on SaaS Alerts until the maintenance window ends.

To activate the PSA tickets queue, complete the following steps:

1. Navigate to Settings > PSA & Email.
2. In the Status column, click Paused.
   

Your tickets will land in PSA ticket status - Queued in SaaS Alerts, but no ticket will be generated in your PSA. To reactivate the PSA tickets notification, select the Active position.

Clicking on the i under the Alerts Queued description will open a new window pointing to the Analysis page showing you all queued events.