Creating a Saas Alerts MSP Admin support account

When requesting support, it can sometimes be helpful to allow the SaaS Alerts Support team to view SaaS Alerts applications as if they are a member of your team. To enable this, you can create a temporary support account.

Steps

  1. Navigate to the Settings page.
  2. Click the Add new User icon to add a new MSP Admin user.
  3. Enter the user's email address in the format support+<yourcompanyname>@saasalerts.com and click Send User Invite.

    4. EXAMPLE  support+techexperts@saasalerts.com

  4. If RBAC is enabled for your partner, add this user to All Groups.
  5. When your support need is completed, either deactivate or delete the account to prevent additional logins.